Asked Questions

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What is a social profile?

The social profiles we support are Facebook pages, Facebook groups, Twitter accounts, Instagram business profiles, TikTok personal and business accounts, as well as Snapchat accounts. You can mix and match these profiles up to the cumulative social profile limit of each plan.

What counts as a social profile?

Every social media account that you would like to connect to Storyheap will count as one profile. For key networks like Facebook, Twitter, Instagram, TikTok, Snapchat, etc., each social profile includes the ability to post, pull reports, and to stream comments and feeds.

You can send 100 daily posts per user (or more depending on your plan) across all your social media profiles.

Can I purchase more profiles but stay in the same plan?

You sure can. Additional profiles can be purchased for a nominal fee without the need to upgrade to a higher plan. Access to additional profiles based on your company’s exact needs can be discussed with one of our team members during your evaluation. Contact us for more information.

How does the free trial work?

You have 14 days to try Storyheap, risk free. No credit card is required to start a trial after the scheduled demo.

How do I know which plan is best for my business?

Unsure which plan is right for your business? Contact and we’ll help you choose the best path forward based on your business goals.

Do I have to start a trial or is there another way for me to experience the platform?

Request a free, customized demo and have a Storyheap expert show you our suite of social management, customer care, social data and intelligence, and advocacy solutions.

What types of posts can be auto published on different social channels?

Autopilot is available for Instagram business profiles, Facebook, Twitter and TikTok! Instagram single image and video posts can be planned, scheduled, and automatically published for you.

Due to limitations with Instagram’s API, Multi-Photo (carousel) posts and Instagram Stories can be scheduled, but not auto published. Instead, you’ll receive a push notification on your phone at the time the post is set to go live so you can publish straight away. We call this notification publishing.

TikTok profiles and Instagram personal and creator profiles also use notification publishing.

Can I directly publish to Instagram?

Yes, you can directly publish to your Instagram business profile. Due to Instagram API limitations, we cannot provide publishing to personal profiles. Here are instructions on how to change your personal profile to a business profile.

At this time, Instagram carousels and Instagram Stories scheduling are only available through Storyheap via push mobile notifications.

As a Facebook Marketing Partner, we take pride in providing you the best Instagram publishing options while staying compliant with the Instagram API.

How secure is Storyheap's platform?

We take the security of our platform and our customers’ data very seriously.

All communications with Storyheap use HTTPS with TLS 1.2 or higher enforced and all customer data is stored encrypted at rest with AES-256 or greater, including backups. All services are hosted by Amazon Web Services (AWS) with world-class hosting facilities that are secure, highly available, and redundant.

Storyheap's network is segmented into multiple security zones and databases are completely inaccessible from the public Internet. User account passwords are salted and hashed, meaning your actual password is unable to be viewed. Customers can also leverage multi-factor authentication and/or single sign-on for additional security.

Storyheap integrates with our social network partners on your behalf using OAuth 2.0 – a highly secure authorization protocol that makes it easy to disable Storyheap's access at any time.

More information about Storyheap's hosting and security can be found at

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